Privacy Policy

1. Information We Collect

We may collect the following information:

• Contact details you provide through the Request a Quote form, such as your full name, company, email address, and phone number.
• The inquiry type and message content you submit.
• Correspondence you send us by email or phone.
• Technical information such as browser type, device, and pages visited, collected through cookies (see our Cookie Policy).

2. How We Use Your Information

• To respond to your Quote requests and product inquiries.
• To prepare pricing, availability, and certification information for your market.
• To manage and fulfil supply agreements with our customers.
• To improve our website and services.
• To comply with legal, regulatory, and export documentation obligations.

3. Legal Basis for Processing

Where data protection laws such as the EU General Data Protection Regulation (GDPR) apply, we process your information on the basis of your consent, the performance of a contract or pre-contract steps you request, our legitimate business interests in responding to trade inquiries, and compliance with legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may share it only with trusted service providers who help us operate our business (such as email delivery and hosting providers), logistics and certification partners where needed to fulfil an order, or authorities where required by law.

5. International Transfers

As we operate between Egypt and European markets, your information may be transferred to and processed in countries outside your own. Where required, we take appropriate safeguards to protect your data during such transfers.

6. Data Retention

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with your local data protection authority.

8. Security

We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.